562 Lyon Street, San Francisco, CA 94117 USA - (415) 673-0626
andrew@sulli.org - http://www.sulli.org[ background | work experience | community activities | previous work experience | education | useful skills | pdf | text only ]
background summary
Broad experience in product management, marketing, business
development, and technical sales in the high-technology sector,
particularly in the business Internet service market. Successful recent
experience in San Francisco politics, leading a victorious grassroots
campaign for reform and participating in several other campaigns
related to public transportation in San Francisco. Proven language
ability, with extensive experience working in Japanese-speaking
environments.
work experience
1/96-11/04:
AT&T Corporation,
San Francisco, CA.
10/99-11/04: Product Manager, AT&T
Business IP Services
- Product Management: Managed AT&T Managed VPN Tunneling Service, a virtual private networking service for enterprise networks that uses Internet Protocol Security (IPSec) to securely connect remote workers, branch offices, and major sites of corporate networks over the Internet. Responsible for annual revenue and P&L of various parts of this service over two years. Led a team of four Offer Managers handling all aspects of service planning including feature development, systems automation planning, forecasts, sales support, list pricing, discount escalations, and marketing via AT&T account teams and AT&T's channel partners.
- Previously (1999-2002) managed AT&T's Digital Subscriber Line (DSL) Internet service and related features. Managed national roll-out of this service in 95 cities and documented market requirements for online ordering and customer care systems to handle growth, working closely with development teams for these features. Wrote market service description, technical plans, and feature introduction schedule for this service and related options. Also (1998-99) managed a market trial of IPSec virtual private networking for AT&T's business customers.
- Business Development: Worked with AT&T partners and suppliers to select equipment and software to support value-added business IP services; developed channel partnerships to promote services to customers not served by direct sales.
- Market Support: Presented AT&T business IP services (mainly broadband and virtual private networking) and related features to customers, sales and technical marketing teams, and other interested parties inside and outside AT&T. Conducted frequent national tele-training calls with hundreds of participants.
- Marketing Communications: Created documentation for AT&T's business IP services, including sales proposals, FAQs, presentations, and internal web sites.
2/97-7/97: Marketing
Communications Specialist
1/96-2/97: Technical Sales Consultant
- Sales Support: Developed proposals for corporate customers of AT&T's Internet access, site hosting, e-mail, and fax services. Presented to customers; assisted sales team and customers on technical issues surrounding these products.
Fall 2004:
Candidate for
Supervisor, District 5,
San Francisco, CA. Finished
fifth of twenty-two candidates with over 2400 first-place votes.
Since 1/97:
RESCUE MUNI, A
Transit Riders' Association for San Francisco. Chair, Steering
Committee.
Currently lead this 400-member organization's advocacy for improvements in San Francisco's public transportation system, the Municipal Railway.
- Co-led successful Proposition E campaign to amend City Charter, reforming Muni's management structure and establishing strong accountability provisions. Led ballot initiative petition drive; at the same time, led the Muni Reform negotiating team in talks with Mayor's Office, members of the Board of Supervisors, and labor and management leaders. These negotiations resulted in the consensus proposition that passed almost 2-1 in November 1999.
- Served on Expenditure Plan Advisory
Committee for San Francisco County Transportation Authority, which
recommended the expenditure priorities for 2003 Proposition K.
This proposition, which extended the city’s sales tax for
transportation thirty years and included the new Expenditure Plan,
passed 3-1 in November 2003.
- Designed and conducted nine Muni Riders' Surveys to assess the system's reliability, beginning in 1997. Compiled data from volunteers and announced the results to city officials and the press.
- Frequently meet with City officials and Municipal Transportation Agency staff to recommend improvements.
Since 1/02:
Crowded Fire Theater Company. Chair, Board of
Directors.
4/95-12/95:
Translator (Japanese) / marketing consultant. (Full time;
self-employed.)
key customers:
- Mitsubishi Electronics: Translated business and technical documents (Japanese to English) for the North American wireless telephony and multimedia business development center.
- Cypress Semiconductor: Translated over 200 slides for the annual sales and technical marketing conference into Japanese. Provided simultaneous verbal translation for Japanese attendees at the conference.
- ZNYX Corporation: Developed Japanese and English technical documentation for PCI Ethernet adapters for this networking company.
3/94-4/95:
Wireless Access, Inc., Santa Clara, CA. International Sales
and Marketing.
11/93-2/94:
JMA Consultants,
Inc.,El
Paso, TX and Memphis, TN. Consultant.
summer 1992:
Stanford/McKinsey Excellence
in Electronics Project, Stanford
Japan Center, Kyoto, Japan. Project co-ordinator.
Successfully launched this project in Japan to pinpoint the key factors for success in electronics manufacturing, R&D, and marketing worldwide. Interviewed representatives of leading Japanese electronics companies on the basis of a comprehensive survey of key business practices and strategies for the future; managed Japan project activities and budget.
1989-93:
Yale University, Bachelor of Arts cum
laude.
majors:
Economics and East Asian Studies, with Distinction in both.
Wrote Senior essay on worldwide implementation of total quality control
(TQC) and its impact on company performance.
additional subjects:
Seminars in corporate strategy and antitrust law; int'l trade policy;
intensive Japanese (2 years); advanced French; intensive calculus-based
physics.
1991-92:
Kyoto Center for Japanese Studies,
Stanford Japan Center.
Year-long foreign-study program in Kyoto, Japan.
subjects studied:
Intensive Japanese language training (10 hrs. in class per week);
Japanese history, economics, literature.
useful skills
languages:
- Fluent Japanese; conversational French; basic Spanish.
public relations:
- Eight years of experience handling media relations for Rescue Muni, including press conferences, interviews with editorial boards, sound bites, letters to the editor, radio and television talk shows, and op-ed pieces. Frequent media appearances during campaign for supervisor. Occasional interviews with trade press for AT&T.
professional training:
- Corporate Financial Management, University of Michigan School of Business, July 2001.
- Presenting Data and Information,
Edward Tufte, December 2000.
- Network Security Administration, American Research Group, March 1998.
- Telecommunications Technology and Data Communications, AT&T School of Business, Summer 1996.
- Dale Carnegie Sales Course, Spring 1995.